Deliveries and Returns

Shipping costs

Shipping costs are calculated in the shopping basket prior to checkout and vary by item and weight.

We send all orders to Mainland UK addresses ONLY on an overnight service available Monday to Friday. Orders made by 2pm will usually be despatched the same day. Orders made after 2pm will be despatched the next working day. Orders sent out on Friday should arrive on Monday.

Deliveries to Northern Ireland and the Highlands of Scotland can take up to 2-3 days to arrive.

We aim to despatch all orders by UPS next-day service within 1-2 days of receipt. However, during busy periods and Bank Holidays this can sometimes not be possible so please be patient at these times.

If there are any problems with your order we will contact you at the earliest opportunity.

All orders are packed with care using bubble wrap packing where appropriate. In the unfortunate event that your order is damaged during transit we will replace all damaged items without quibble. Just send us a photo of the damaged items within 3 days of receiving delivery. Please see our Returns information, below, for further information.

A signature is required for delivery and the courier will not leave your parcel unless it has been signed for. If you are not in to receive the item(s), an advice card will be left and your parcel will be taken to your local post office or depot.

An alternative delivery address may be entered at the checkout.

Lightweight and small items

Orders light in weight will be sent via Royal Mail Signed For® 1st Class to provide cheaper shipping costs. The reduced shipping cost will not show on your order but we will adjust the invoice total when processing and take the appropriate payment when you order is ready to dispatch. If you wish to see how much postage you will be charged before placing your order, please phone us on 01327 858167 or alternatively contact us here and we will be more than happy to assist. Light in weight = under 250g and small enough to fall under what Royal Mail regard as ‘Large Letter’.

BFPO

We cannot accept orders to BFPO addresses.

Overseas

We do not currently ship orders outside the UK.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@speedsportshop.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@speedsporshop.co.uk and send your item to: “RETURNS Speedsport Promotions Limited, Unit 43, Silverstone Circuit, Towcester, Northamptonshire, NN12 8TL, United Kingdom.”

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product, clearly marked “RETURNS” to: Speedsport Promotions Limited, Unit 43, Silverstone Circuit, Towcester, Northamptonshire, NN12 8TL, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item or items with a value of over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.